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RETURN AND SHIPPING POLICY

We pride ourselves on quality and excellence and your satisfaction is very important to us.

Divina Diva will accept returns on defective or unused, unworn merchandise for Exchange or Store Credit Only within 10 days of delivery date.

** Please note - ALL SALES ARE FINAL ON SALE ITEMS.**
**Instructions for exchange:
  • Print and Complete the return/exchange form and enclose it with the merchandise.
  • When exchanging items, be sure to indicate your top three replacement choices including quantity, color, size and style.
  • Divina Diva will fill your exchange request according to available inventory.
For Domestic Orders
  • Please enclose returned shipping fees as follows
  • $9.00 CASH or Money Order for one item and $3.00 for each additional item.
  • **We do not accept personal checks.
International Orders:
  • Please follow all exchange instructions above.
  • Refer to the enclosed packing slip to determine your return shipping fees. This amount will be the same as the original shipping charges.
  • You will be responsible for all taxes and tariffs incurred as well.
Send all exchanges to

Divina Diva
Attn: Exchange
(Please email us for the street number and the unit)
North Hollywood, Ca, 91601

 

*If you receive a damaged item please contact us for exchange instructions via our contact form under the contact us section.

 

****PLEASE NOTE: VIEW EXCHANGE FORM BELOW MAY NOT BE VIEWABLE ON SAFARI BROWSER
IF YOU HAVE SAFARI AND EXCHANGE FORM DOES NOT OPEN, PLEASE DOWNLOAD FIREFOX:
CLICK HERE TO DOWNLOAD FIREFOX

 



International Orders

International customers are responsible for any additional customer taxes and/or tariffs placed on packages at Customs. These taxes and/or tariffs vary from country to country.

Sales Tax

We only charge sales tax on orders being shipped to California addresses. Based on Constitutional guidelines for interstate commerce, states can only require companies to collect sales tax in states where they have business operations. Sales tax will be applied at a rate of 8.25% to subtotal + S&H charges.

Forms of Payment

We proudly accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and PAYPAL

Shipping Method and Charges

We proudly ship via UPS. Please note that UPS does NOT ship to P.O. Boxes. Please contact us if you need expedited shipping.

UPS RATES FOR DIVINA SHIPPING

Domestic
ONE DAY –
We offer UPS Next Day Air Saver – by 3:00pm or 4:30pm the next business day to commercial destinations.
- End of day for residential (8:00pm)
Customer must call for this service. Not guaranteed.

TWO DAYS –
We offer UPS 2ND Day Air – by end of the second business day.
In the 48 states

THREE DAYS – 

We offer UPS 3 Day Select – by end of the third business day.
In 48 states
ONE to FIVE DAYS –
We offer UPS Ground – Day-definite delivery.
To all 50 states and Peurto Rico
International
TWO to FIVE DAYS –
We offer UPS Worldwide Expedited – Day-definite service to more than 60 countries and territories.
-2 business days to Canada
-3 business days to Mexico
-3 to 4 business days to Europe
-4 to 5 business days to Asia and Latin America

Our Shipping Policy

  • Most items ship within or up to three business days , pending availability and credit verification (M-F), (Please note that we usually SHIP within three business days, not DELIVER within three business days). Saturday and Sunday will begin processing on the following Monday.
  • Divina-Designs.com will contact you with a follow-up email and/or phone call if the merchandise you have selected is not currently in stock or if we need to confirm availability or offer an alternative item.
  • We use U.P.S. for shipping. Transit time depends on the recipient's location and the method of shipping selected
  • Only business days are counted in transit time.
  • *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS. If delivery of a package is refused, rejected, or returned for delivery failure or any reason, we reserve the right to charge your credit card for both outbound and inbound shipping charges as well as any additional charges that we incur as a result.